Refund policy

We have a 14-day return policy, which means you have 14 days after receiving the last item of your order to request a return. The return window includes weekends and public holidays.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at marrit@studiojoa.nl, or submit a return request through your customer account. Please note that returns will need to be sent to the following address: Sint Bavotuin 58, 2212TL, Noordwijkerhout, The Netherlands

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marrit@studiojoa.nl.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on custom made items, sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The 14-day withdrawal period starts from the day you receive the last item of your order, and includes weekends and public holidays.

You may cancel your order before it has been fulfilled by contacting us at marrit@studiojoa.nl or through your customer account.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at marrit@studiojoa.nl.